Sales and Operations Support Specialist

Job Title: Sales and Operations Support Specialist

Job Type: Full-time

Location: Remote (South Africa)

Remuneration: R50,000 - R55,000 per month

About the Opportunity:

This is a dynamic, account-focused, and analytically-minded position that drives operational excellence within our growing organisation. The role combines essential support and partnership development with significant opportunities for professional growth. We are seeking an individual who will thrive in a fast-paced, remote environment, contributing to seamless workflows and strategic initiatives.

Role Overview:

As a Sales and Operations Support Specialist, you will be instrumental in enhancing our lead management, optimising sales processes, and fostering key partnerships, particularly within the European recruitment market. You will be a vital link between potential clients and our solutions, ensuring efficiency and contributing directly to our expansion and service offerings.

Key Responsibilities:

Lead Management & Communication:

• Handle inbound emails from leads promptly and professionally.

• Engage via email with potential clients to understand their needs and align them with our solutions.

• Utilise CRM systems (training provided) to track and manage data effectively.

Operational Support:

• Collaborate closely with the operations team to ensure seamless workflow.

• Assist in process improvement initiatives to enhance overall efficiency.

Sales Process Analysis:(Training provided, no prior experience necessary)

• Review sales call recordings and videos to evaluate performance.

• Provide constructive feedback to the sales team and management to optimise sales techniques.

• Assist in training sessions to improve team effectiveness.

Partnership Development (Training provided, no prior experience necessary):

• Assist a Business Development Manager in identifying and establishing partnerships with other recruitment companies, primarily within the European market.

• Collaborate with partners to expand our reach and enhance service offerings.

• Coordinate cross-border collaboration initiatives.

• Maintain ongoing relationships to ensure mutual success and growth.

Strategic Support:

• Collaborate with leadership on sales strategy development.

• Contribute to process improvement initiatives.

• Support training and development programmes for sales team members.

Essential Requirements:

We are looking for the following attributes, as there are no specific technical prerequisites for this role:

• Outgoing Personality:An extroverted individual who excels in building relationships.

• Highly Intelligent:A quick learner with the ability to understand complex concepts.

• Tech-Savvy:Proficient with modern software tools and quick to adapt to new technologies.

• Excellent Communicator:Strong verbal and written communication skills.

• Proactive & Solution-Oriented:Ability to identify issues independently and implement effective solutions.

• Flexible Schedule:Willingness to work some evenings when necessary to engage with international partners.

Benefits:

• Medical insurance.

• All South African public holidays observed.

• Paid Annual Leave.

• Paid Sick Leave.

• Significant opportunities for professional growth, skill development, and career advancement.

• A supportive, inclusive, and diverse work environment that values collaboration and innovation.

• The chance to make a meaningful impact by connecting top talent with life-changing opportunities.

To Apply:

Please submit your CV and a cover letter detailing your relevant experience.